Strata Executives (“we”, “us”, “our”) respects your privacy and takes protecting your personal information seriously.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quote, make a booking or use our chauffeur services.
We process personal information under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.
1. Who We Are
Strata Executives is responsible for your personal information. You can reach us at:
Strata Executives
Cambridge, England, CB2 8EF
United Kingdom
Telephone: +44 7702 749707
Email: info@strataexecutives.co.uk
Website: strataexecutives.co.uk
If you have questions about this Privacy Policy or how we use your personal information, contact us using the details above.
2. Information We Collect
Information you give us
This may include:
- Your name
- Telephone number
- Email address
- Billing or invoicing information
- Pick-up and destination addresses
- Booking date and time
- Flight information
- Number of passengers
- Luggage requirements
- Vehicle or service requirements
- Special instructions for a booking
- Information in your enquiries or correspondence with us
- Information you provide in a complaint or feedback
Information we collect automatically
When you visit our website, we may automatically collect certain technical information, depending on the website’s configuration and the cookies or similar technologies in use. This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location derived from technical information
- Pages visited
- Date and time of visits
- Website interactions
- Referring website or source
We only use non-essential cookies or similar technologies once we meet the appropriate legal requirements, including consent where required.
3. How We Collect Your Information
We may collect personal information:
- When you submit an enquiry through our website
- When you request a quote
- When you make or amend a booking
- When you contact us by phone, email or another method
- When you use our chauffeur services
- When you correspond with us about a booking
- When you send us feedback or a complaint
- When you visit or interact with our website
- From third parties where necessary to provide or manage a service, such as airport transfer information
Where we receive personal information from another source, we only use it where data protection law permits.
4. How We Use Your Information
Providing our services
We use your information to:
- Process and manage bookings
- Provide chauffeur and private-hire transportation
- Arrange airport transfers
- Confirm collection and destination details
- Contact you about your journey
- Manage changes to bookings
- Coordinate relevant travel information
- Provide quotes
- Process payments and invoices
- Provide customer support
Communicating with you
We may use your contact information to:
- Respond to enquiries
- Confirm bookings
- Provide booking information
- Contact you about changes or issues affecting your journey
- Respond to complaints or requests
- Provide information you have specifically asked for
Business administration
We may process information to:
- Maintain business and financial records
- Manage accounts and invoices
- Prevent fraud or misuse
- Maintain the security of our website and systems
- Meet legal, regulatory or insurance requirements
- Establish, exercise or defend legal claims
Improving our website and services
Where permitted, we use website and usage information to understand how visitors use our website and to improve its performance, content and functionality.
5. Our Lawful Bases for Processing
UK data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on one or more of the following.
Contract
We may process your information where necessary to enter into or perform a contract with you, including providing a quote, arranging a booking or delivering our chauffeur services.
Legitimate interests
We may process information where necessary for our legitimate business interests, provided those interests do not override your rights. Examples include:
- Managing and improving our services
- Communicating with existing customers
- Maintaining business records
- Protecting our business and customers
- Preventing fraud or misuse
- Managing complaints and disputes
- Maintaining website security
Legal obligation
We may process personal information where necessary to comply with a legal or regulatory obligation.
Consent
Where required, we rely on your consent, for example for certain non-essential cookies or specific marketing communications. You can withdraw consent at any time.
6. Marketing
We do not use your personal information for direct marketing unless we have a lawful basis to do so. Where we need marketing consent, we ask for it before sending relevant communications.
You can unsubscribe from marketing communications at any time using the instructions provided or by contacting us. Withdrawing consent does not affect the lawfulness of processing we carried out before you withdrew it.
7. Cookies
Our website may use cookies and similar technologies. Cookies are small files stored on your device that help websites operate, remember preferences, understand usage and improve functionality.
Some cookies are strictly necessary for the website to work. Others, such as certain analytics or marketing cookies, may need your consent before we place them on your device. Where required, we provide a way for you to manage your cookie preferences, and you can also control or delete cookies through your browser settings.
Disabling certain cookies may affect how the website functions.
The ICO states that non-essential cookies generally require appropriate user consent, and that organisations should clearly explain what cookies do and why they use them.
8. Who We Share Your Information With
We share personal information only where necessary to provide our services or run our business. Depending on the circumstances, this may include:
- Chauffeurs or drivers involved in your booked service
- Payment service providers
- Website hosting and technical service providers
- IT and software providers
- Accounting and professional advisers
- Insurance providers
- Legal advisers
- Government authorities, regulators or law-enforcement bodies where the law requires it
- Other service providers where necessary to fulfil your booking
We only share information where we have a lawful reason to, and we require service providers to handle it securely and in line with applicable data protection requirements. We do not sell your personal information to third parties.
9. International Transfers
Where possible, we use service providers that process personal information within the UK or in jurisdictions recognised as providing an adequate level of data protection.
Some third-party providers may process information outside the UK. Where we transfer personal information outside the UK, we take appropriate steps to ensure the transfer is lawful and that appropriate safeguards apply, as required by data protection law.
10. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose we collected it for, including meeting legal, accounting, tax, insurance and regulatory requirements.
How long we keep information depends on:
- Whether you are an existing customer
- The nature of the booking or enquiry
- Our legal and regulatory obligations
- Accounting and tax requirements
- Insurance requirements
- Whether a dispute or legal claim exists
- Our legitimate business needs
Once we no longer need personal information, we delete it securely or anonymise it where appropriate.
11. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Accidental destruction
- Unauthorised disclosure
- Unauthorised alteration
No website, electronic communication or storage system can be guaranteed completely secure. If we become aware of a personal data breach that requires notification under applicable law, we take the steps the law requires.
12. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the following rights over your personal information.
Access
Request a copy of the personal information we hold about you.
Rectification
Ask us to correct inaccurate or incomplete information.
Erasure
Ask us to delete personal information where we no longer have a lawful reason to keep processing it.
Restriction
Ask us to restrict how we use your information in certain circumstances.
Objection
Object to certain types of processing, including processing based on legitimate interests where applicable.
Data portability
Where applicable, request certain information in a structured, commonly used and machine-readable format.
Withdraw consent
Where processing relies on consent, withdraw that consent at any time.
These rights are not absolute and may be subject to legal conditions or exemptions. The ICO recommends that privacy notices clearly explain the rights available to individuals and how to exercise them.
13. How to Exercise Your Rights
To exercise any of your data protection rights, contact us:
Email: info@strataexecutives.co.uk
Telephone: +44 7702 749707
Give us enough information to identify you and understand your request. We may need to verify your identity before releasing or changing personal information, and we aim to respond to valid requests within the timeframe data protection law requires.
14. Complaints
If you have concerns about how we handle your personal information, contact us first so we can investigate and try to resolve the issue.
You also have the right to complain to the UK data protection regulator.
Information Commissioner’s Office (ICO)
Website: ico.org.uk
The ICO provides information about data protection rights and how to complain about the handling of personal information.
15. Children’s Privacy
Our website and services are intended primarily for adults. We do not knowingly collect personal information from children for marketing purposes.
Where a booking needs information relating to a child, such as passenger details or child-seat requirements, a parent, guardian or other responsible adult should normally provide it.
16. Third-Party Websites
Our website may link to websites operated by third parties. We are not responsible for the privacy practices, content or security of third-party websites, and we recommend reading the privacy policy of any third-party website you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes in how we process personal information
- Changes to applicable laws or regulations
- Changes to technology or website functionality
We publish the latest version on this page, and we recommend checking it periodically for updates. Where appropriate, we provide additional notice of significant changes.
18. Contact Us
If you have questions about this Privacy Policy or how Strata Executives handles personal information, contact us.
Strata Executives
Cambridge, England, CB2 8EF
United Kingdom
Telephone: +44 7702 749707
Email: info@strataexecutives.co.uk
Website: strataexecutives.co.uk